Most frequent questions and answers
Product & Craftsmanship
1. Where is Imperial Roots furniture designed and manufactured?
All our furniture is proudly designed in the UK. We collaborate with expert craftsmen using premium, sustainably sourced timbers and luxury fabrics to ensure every piece meets exceptional British quality standards.
2. What materials do you use for your bed frames and furniture?
We use high-grade, durable solid hardwoods for structural integrity, paired with premium upholstery options including soft velvet, textured linen, and plush fabrics engineered for daily longevity.
3. Are your bed frames easy to assemble?
es. Every item comes with clear, step-by-step assembly instructions and all necessary fittings. We design our frame joinery to be simple to assemble while maintaining maximum structural stability.
Ordering & Customization
1. Can I request fabric swatches before placing an order?
Absolutely. We want you to feel complete confidence in your choice. You can request complimentary fabric swatches directly through our website to check textures and colors in your home lighting.
2. Do you offer custom sizes or specific storage configurations?
We offer standard UK bedding sizes (Single, Double, King, and Super King) alongside various integrated storage options, including side drawers and ottoman lift bases, depending on the model.
Payment:
1. What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), Apple Pay, Google Pay, and secure online bank transfers at checkout.
2. Is my payment information secure on your website?
Absolutely. Our checkout uses industry-standard 256-bit SSL encryption to ensure your personal details and payment information are fully protected at all times.
Delivery & Returns
1. What are your delivery options across the UK?
We offer reliable UK nationwide delivery. Once your order is processed, our delivery team will contact you directly to schedule a convenient date and time slot for your arrival.
2. What is your return policy?
We want you to love your sanctuary. If you are not completely satisfied, we offer a hassle-free return policy within 14 days of delivery, provided the item is in its original condition.
3. Does my furniture come with a warranty?
Yes, all Imperial Roots furniture comes with a standard manufacturer guarantee against structural defects, giving you complete peace of mind in your investment.